ABOUT
1-5+ business days from dispatch - Australia Post (With tracking).
International Shipping Times:
10+ business days from dispatch - Standard Mail (With tracking). Each country has its own importing rules. Each country’s Customs office MAY apply import duties and taxes by the respective import customs office and are billed to the receiver before goods will be released.
Shipping Responsibility:
• Imprint Merch is not responsible for any items lost or damaged in transit with a 3rd party shipping company. Imprint Merch will provide assistance by lodging claims on your behalf, however a replacement or refund on damaged or missing items is not guaranteed by Imprint Merch due to each shipping companies different terms and conditions.
RETURNS/EXCHANGES
We're unable to accept Returns or Exchanges for change of mind. All returns due to quality control will need to be returned unwashed and how they were sent originally. Please contact us before sending anything back. Once we have lodged your package with Australia Post, we are not responsible for lost or stolen packages.
CARE
Wash all garments inside out and on cold. Nylon/Rayon products require hand-wash. Avoid direct ironing on graphics/prints.
CONTACT
For Order related queries, please contact us at speed@imprintmerch.com.au